It's all about the action...

The LiA Pulse Check is part of the market-leading Listening into Action (LiA) approach to engaging and empowering staff to deliver high performance, in a way that makes them feel valued and proud.

More than 30 organisations in the National Health Service (NHS) – one of the toughest proving grounds in the world – have recently been through an intensive, initial 12 month journey to embed Listening into Action (LiA) as 'the way we do things around here'.

The results – for patients, for staff and for their organisations – speak for themselves.

Find out more about the LiA approach

"A powerful force for cultural change"

Alwen Williams, Chief Executive

"The beauty is that it is extremely quick and easy to use, and provides such a clear insight"

Julian Emms, Chief Executive

"This is real staff engagement. It feels different. It feels punchy. It feels great"

Dr Esther Waterhouse, Consultant in Palliative Medicine

"Moving to this Trust has been a huge breath of fresh air"

Steph Colbourn, F2 Junior Doctor

"An invaluable, real time view of how our staff feel, and a baseline against which we review progress"

John Goulston, Chief Executive

"LiA really has developed me into the person and the nurse I am today"

Sarah Watkins, Ward Sister

"Our staff feel energised and empowered by the LiA approach"

Dr Judith Graham, Queen’s Nurse and Advanced Nurse Consultant

"A healthy workforce starts with an LiA Pulse Check"

Debbie Herring, HR Director

"Magic Dust"

John Adler, Chief Executive

"Patients are happier, there are fewer complaints and we spend less time on the phone explaining to patients what the inefficiencies are"

Lee Parker, Orthopaedic Consultant Surgeon